24th February 2015

KPMG Survey

Our view is that the greatest opportunity to grow revenue will not come from just new markets or products but rather from the ability to deliver a high quality and differentiated customer experience. Hence, we are pleased to present findings from the 2014 Nigeria Banking Industry Customer Satisfaction Survey, now in its eighth year. We […]

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24th February 2015

Mobile Payments

While start-ups and tech giants have piloted mobile payment solutions over the past few years, most banks have sat on the sidelines waiting to see which, if any, of these efforts will gain traction. Until now, this may have been the prudent position: Only a fraction of bank customers have used the new mobile payment […]

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24th February 2015

Sub-Saharan Africa

Mobile financial services — often called mobile money — are a high priority for many mobile operators, financial institutions, technology firms, and governments. In regions where financial inclusion is limited, such as sub-Saharan Africa, mobile money promises a lower-cost, more scalable alternative to traditional banking. Yet despite high interest levels in the markets of sub-Saharan […]

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